At OfficeLuxury.store, we are committed to providing high-quality office furniture and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may return items within 7 days of receiving your order. To qualify for a return:
- The item must be unused, undamaged, and in its original packaging
- All accessories, manuals, and promotional items (if any) must be included
- A valid proof of purchase (order number or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Certain items are not eligible for return, including:
- Custom-built or made-to-order furniture
- Clearance or final sale items
- Items that have been assembled or used
- Damaged items caused by customer mishandling
Return Process
To initiate a return, please contact our customer support team at:
- Email: info@technowayessolution.com
- Phone: +923059570989
Once your return is approved, you will be given instructions on how to send the product back. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item sent by us.
Refunds
Once we receive and inspect the returned item, we will notify you via email. If your return is approved, a refund will be issued to your original method of payment within 7–10 business days.
Please note that shipping fees (if any) are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with photos of the issue. We will arrange a replacement or issue a full refund, depending on the situation.
Order Cancellations
Orders can be canceled only before they are processed or shipped. Once shipped, the standard return process will apply.